Frequently Asked Questions

Find answers to the most common questions about our services

OTC (Over-The-Counter) refers to the buying and selling of assets outside traditional centralized markets. In the crypto world, OTC trades allow users to conduct large-volume transactions privately.

These trades can be carried out by phone, email, text message, or through websites, where a contract is agreed upon specifying the price, quantity, and payment method.

The terms Ramp On and Ramp Off are used in the crypto ecosystem to describe the conversion between fiat money and cryptocurrencies:

  • Ramp On: This is the process of converting fiat money (EUR, USD, etc.) into cryptocurrencies.
  • Ramp Off: This is the opposite process, where crypto assets are converted into fiat money for withdrawal or use in the traditional financial system.

Having efficient Ramp On and Ramp Off solutions is key to ensuring a smooth experience in cryptocurrency adoption.

The term Peer-to-Peer (P2P) describes a direct exchange system between users, without the need for financial intermediaries. In the world of cryptocurrencies, a P2P transaction allows two individuals to safely negotiate the buying and selling of crypto assets using platforms that ensure both parties’ compliance through escrow systems.

We provide an advanced technological and financial platform designed for businesses seeking to integrate cryptocurrencies into their operations. Some of our solutions include:

  • Receiving fiat payments with automatic conversion to crypto according to the client’s preference.
  • API integration to automate financial processes, facilitating the conversion and management of payments in crypto assets.
  • OTC liquidity solutions for companies operating with large volumes of cryptocurrencies.

Our goal is to provide secure and efficient tools for crypto adoption in the business environment.

We currently accept payments via SEPA and INSTA SEPA, enabling fast and secure transfers within the European Economic Area. However, we are continuously working to incorporate additional methods, including SWIFT payments, to facilitate global transactions with greater reach and flexibility.

Como entidad regulada, estamos obligados a cumplir con la normativa europea vigente, que establece que todas las instituciones financieras deben implementar procesos de KYC (Know Your Customer o Conoce a tu Cliente).

This process allows us to:

  • Verify user identity to prevent fraud and illicit activities.
  • Comply with anti-money laundering (AML) and counter-terrorism financing regulations.
  • Ensure transaction security and protect our clients.

Meeting these requirements enables us to operate within the legal framework and offer a safe and transparent service to our users.

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